Terms and Conditions

Jellyfish Aquarium Inc. Terms and Conditions

Valid as of May 21, 2019

Livestock ARRIVE ALIVE GUARANTEE

Ever single jellyfish that we ship out is inspected closely in an effort to only distribute the healthiest animals. This helps ensure you are able to enjoy your new jellyfish pet as long as possible. For the journey, your jellyfish will be sealed into doubled, heavy gauge sealed plastic bags. Then the bags will be packed into insulating, styrofoam lined boxes with ice or heat packs to help keep the jellyfish at a consistent temperature 

In the unlikely event that your jellyfish doesn’t make the overnight trip and arrives dead or otherwise grievously damaged (DOA), we replace it/them free of charge as soon as we are able to. Shipping fees are not included.

Extreme weather – We do not guarantee livestock shipments in extreme hot of cold weather. If your jellyfish’s shipping & delivery days are forecasted to be extremely hot or cold, please contact us to reschedule your shipment. If you want to ship in extreme weather, it is done at your own risk.

Delivery – The guarantee only applies for shipments received on the first delivery attempt. Please make sure there is someone available to receive the delivery. There is no guarantee on shipments that are delivered on the second or subsequent delivery attempts.

Replacement jellyfish must be shipped within 30 days of the original DOA guarantee claim date. No replacement will be made after 30 days.

This guarantee applies to the first instance only.

To make a DOA guarantee claim, you are required to send clear and well lit VIDEO of the deceased jellyfish to sales@jellyfishaquarium.ca within 6 hours of receiving the delivery.

Product Returns, Refunds and Exchanges Policy

If you change your mind about a (non-livestock) purchase, you can return it. It must be in its original, unopened, unused condition to be returned for a refund. You must return the item within 14 days of the delivery date.

1. Please email; email@jellyfishaquariums.ca to request a refund and arrange the return. We will assign you a return #.

2. Mail/ship your returned item to:
Jellyfish Aquarium Inc. – Return: [#]
2861 St Clair Ave E.
Toronto, Ontario
M4B 1N4

3. Include in your package a signed letter stating the reason for your return and a copy of the invoice/receipt.

Shipping Fees

The buyer pays return shipping charges. The original shipping and handling costs for the order and/or return are not refundable.

Restocking Fee

All supplies, equipment and accessories are subject to a 10% restocking fee, aquariums are subject to a 15% restocking fee. Restocking fees will be deducted from your refund.

Exchanges

If your unwanted item is in new condition and you would like another product (of equal or greater value) you can exchange it. The return will not be subject to a restocking fee in this case, but the customer will still will have to pay shipping fees.

Manufacturer Defects

All of the aquariums and equipment that we sell are covered by manufacturers warranties. If you come across a defect with the product you purchased or your product ceases to operate, you can contact us and if we can help, we will. However, it is ultimately a manufacturer’s warranty and they will determine what course of action (if any) will be taken to rectify the issue.

Livestock Shipping Procedures & Policies

Ever single jellyfish that we ship out is inspected closely in an effort to only distribute the healthiest animals. This helps ensure you are able to enjoy your new jellyfish pet as long as possible. For the journey, your jellyfish will be placed into doubled, heavy gauge, sealed plastic bags. Then the bags will be packed into insulating, styrofoam lined boxes with ice or heat packs to help equalize the temperature in extreme weather.

In the unlikely & unfortunate event that your jellyfish doesn’t make the trip please see the ARRIVE ALIVE GUARANTEE section of the Warranty & Return Policy.

  • All livestock shipments MUST be shipped Overnight Priority/Express. Please choose this method when placing the order.
  • We pack and ship livestock once per week; on Monday (unless other arrangements have been made in advance).
  • Weekly order deadline is Sunday at noon.
  • Livestock shipments will (normally) arrive at their destination on Tuesday.
  • We will send tracking information as soon as it’s available.
  • Please ensure that there is someone available at the destination address to receive the shipment.
  • We are NOT responsible for problems caused by shipments not being received.

PLEASE BE AWARE THAT SOME OF THE ANIMALS SOLD BY Jellyfish Aquarium Inc. CAN BE HARMFUL TO HUMANS!! THIS COULD BE BY STINGING, ALLERGIC REACTIONS OR ANY OTHER MEANS. Jellyfish Aquarium Inc. WILL NOT BE HELD RESPONSIBLE OR LIABLE IN ANYWAY FOR THE CONSEQUENCES OF KEEPING THESE ANIMALS! PLEASE INFORM YOURSELF ABOUT THE ANIMALS, THEIR CARE AND DANGERS. KNOW WHAT YOU ARE DOING WITH THEM AND BE CAUTIOUS.

Other Shipping

  • Aquariums, equipment, supplies and other dry goods will be shipped within 5 business days of the paid order being received.
  • If your order requires special attention regarding shipping and handling times, please contact us prior to placing the order.

Carriers

Although we use the Canada Post’s and UPS’ API to generate the shipping prices on the website, we will ship with whichever carrier is the most appropriate option at the time (regardless of the one selected on the order).

We use the following carriers to deliver our orders:

  • Canada Post (We do NOT ship livestock via Canada Post)
  • Purolator
  • UPS
  • FedEx
  • Same Day Courier (in Toronto Area)

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the backordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment (aquariums excepted).

Conditions of Use

Welcome to our online store! Jellyfish Aquarium Inc. (jellyfishaquarium.ca) and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will never provide any of you personal information with any third party.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

ELECTRONIC COMMUNICATIONS

When you visit JellyfishAquarium.ca or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Jellyfish Aquarium Inc. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Jellyfish Aquarium Inc., with copyright authorship for this collection by Jellyfish Aquarium Inc., and protected by international copyright laws.

TRADE MARKS

Jellyfish Aquarium Inc. trademarks and trade dress may not be used in connection with any product or service that is not Jellyfish Aquarium Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Jellyfish Aquarium Inc.. All other trademarks not owned by Jellyfish Aquarium Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Jellyfish Aquarium Inc. or its subsidiaries.

LICENSE AND SITE ACCESS

Jellyfish Aquarium Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Jellyfish Aquarium Inc.. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Jellyfish Aquarium Inc.. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Jellyfish Aquarium Inc. and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Jellyfish Aquarium Inc. name or trademarks without the express written consent of Jellyfish Aquarium Inc.. Any unauthorized use terminates the permission or license granted by Jellyfish Aquarium Inc.. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Jellyfish Aquarium Inc. so long as the link does not portray Jellyfish Aquarium Inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Jellyfish Aquarium Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Jellyfish Aquarium Inc. and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Jellyfish Aquarium Inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Jellyfish Aquarium Inc. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Jellyfish Aquarium Inc. and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Jellyfish Aquarium Inc. or its associates for all claims resulting from content you supply. Jellyfish Aquarium Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Jellyfish Aquarium Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Jellyfish Aquarium Inc. are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Jellyfish Aquarium Inc. and its associates attempt to be as accurate as possible. However, Jellyfish Aquarium Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Jellyfish Aquarium Inc. itself is not as described, your sole remedy is to return it in unused condition according to the return policy.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Jellyfish Aquarium Inc. ON AN “AS IS” AND “AS AVAILABLE” BASIS. Jellyfish Aquarium Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Jellyfish Aquarium Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Jellyfish Aquarium Inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Jellyfish Aquarium Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Jellyfish Aquarium Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN PROVENCAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Jellyfish Aquarium Inc., you agree that the laws of the Province of Ontario, Canada, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Jellyfish Aquarium Inc. or its associates.

DISPUTES

Any dispute relating in any way to your visit to Jellyfish Aquarium Inc. or to products you purchase through Jellyfish Aquarium Inc. shall be submitted to confidential arbitration in Ontario, Canada, except that, to the extent you have in any manner violated or threatened to violate Jellyfish Aquarium Inc. intellectual property rights, Jellyfish Aquarium Inc. may seek injunctive or other appropriate relief in any Province or federal court in the Province of Ontario, Canada, and you consent to the exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Jellyfish Aquarium Inc.. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: email@JellyfishAquarium.ca .